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Thank you for visiting the website of My Care

Your privacy and the protection of your personal data are important to us. As of May 25, 2018, we have an obligation to collect and protect your data in accordance with new European standards for data protection. The goal of the new framework is to make sure that we deal with your data in a lawful, fair, and transparent manner, and that we take steps to ensure that your data are adequately protected.

This Privacy Policy is where we explain to you how we collect, use, and store your personal data. You can request further information at any time about what personal information we are holding and how it is being used; you can ask for electronic copies of your personal information to be sent to you; and you can request that we erase your personal data.

We are limited to using your data under the following conditions: where you have consented to it, where we need to do so in order to fulfil our contract with you, or in certain special circumstances, such as compliance with legal obligations, or for other legitimate purposes.

We have adopted a “Privacy by Design” approach to your personal information, meaning that, to the best of our ability, we will employ state of the art means of collecting, storing, and transmitting your data, with a view to promoting privacy and data protection from the outset.

How we use your data

Depending on how you use our services and our website, we may request data from you for a variety of reasons:

User account

Should you create a user account on our website, we may request information such as your name and email address to identify you to us. This is to allow you to use the services available to you on the website, such as the ability to comment on articles.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help with spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here. After approval of your comment, your profile picture may be visible to the public in the context of your comment.

Communication with you

When you contact us using email, a contact form on our website, via social media, or by any other method, we will use this information to reply to your message and to respond to your request.

Mailing list

We run a mailing list which we use to send you information about us, news and offers. You can sign up to the mailing list from our website. We will only send you emails from the mailing list if you choose to receive the messages. If you wish to change your email preferences or unsubscribe from the mailing list, you can do so by clicking on the “update preferences” or “unsubscribe” links in any newsletter we send you, or by contacting us using the methods described below.

Technical Uses of your Information

Our site collects data about visits to the site in order to optimise our site, as well as to promote security by checking for unusual activity, hacking attempts, and other potential threats. The data that is collected also facilitates internal operations such as troubleshooting, data analytics, and research and testing. Data about visits to the site are generally anonymous or pseudonymous. If you are logged into the website and have provided us with personal information, it may be possible for us to track your activity on the site.
Information collected for technical purposes may include which pages you have visited (including the date and time), which services and pages you viewed or searched for, page response times, download errors, files downloaded, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from a page, and other metrics related to your visit to our site.

We use Google Analytics to track visits to the site. More information about Google Analytics can be found on the Google Analytics website.

Information that may be passed to third parties outside our control:

On many of the pages on our site you will see “social feeds” for services such as Twitter, Pinterest, Facebook, and/or other social media services. These services enable you to share, comment, or bookmark pages on our site.
Some pages may also include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in exactly the same way as if the visitor has visited the other website directly.
You should be aware that all of these sites and services are likely to be collecting information about what you are doing all around the Internet, including on our site. We recommend that you check the respective policies of each of these sites to see how exactly they use your personal y theyation and to find out how to opt out, or delete, such personal information if you should wish to do so at any time.

Your Rights

You have the right to determine how your data is collected and used by us. In particular:

  • Your personal information can only be held on valid bases, such as your consent, and our contractual obligation to provide services to you.
  • You have the right to know whether or not we are processing your personal information.
  • You can request that your personal information be sent to you in electronic format.
  • You have the right to restrict the purposes for which we may use your personal information.
  • You have the right to request that incorrect information about you be rectified.
  • You have the right to request that your personal information be erased, also known as the “right to be forgotten,” subject only to imperatives of public policy specified in the GDPR (Art. 17.3), or to our own specific needs concerning legal obligations or claims.

You can exercise your rights at any time by contacting us. If you consented to us collecting and/or processing your personal information but change your mind, you can get in touch with us to request that we erase the personal information that we hold about you.

Contact Information

If you have any questions or concerns regarding any aspect of this policy, wish to find out what data we hold about you, or would like to request the erasure of your personal data, please contact us using one of the methods outlined on our contact page.

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ARRANGE TO VISIT A HOME

ARRANGE A CALL BACK

You are doing a fantastic job for Dad and our family wishes you well for the future.
Thank you for the care and support you have given me during my stay – you are all lovely people.
Thank you for looking after Dad. I don’t know what we would have done without your care.
The support and kindness you have shown Auntie and Uncle has helped them get through a very difficult period in their lives.
Thank you for taking Mum into your home when we need help. We all appreciate the kindness and thoughtfulness you have shown her.
I enjoyed a week at your lovely care home – an experience to remember.
Thanks for the care and support provided to my Nan. Her distant family are particularly grateful.
The individual care that Mum received made me feel she was part of a big family.
Just to say thank you for the care given to my Grandad. You are the best!
It has been a blessing t know that Mum has been so well cared for and you have all give me such great support.
Lovely carers taking care of D this week. A much needed break for me – thank you so much.
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MY Care Ltd.
Normanton Lodge
75 Mansfield Road
South Normanton
Derbyshire DE55 2EF

The views expressed on this site are not necessarily those of Maple York Care Ltd. Whilst every effort is made to ensure that the information on this site is accurate and up to date, no responsibility for errors and omissions can be accepted. Links to external servers do not imply any official Maple York Care Ltd. endorsement of the opinions or ideas expressed therein, or guarantee the validity of the information provided. Links to commercial sites are in no way an endorsement of any vendor's products or services.

© 2017 Maple York Care Ltd. All rights reserved.

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A call for help

My Care is placing a call out for anyone who would be willing to volunteer and help staff in our care homes during the current Coronavirus situation. You may be needed to help with a variety of tasks – delivering simple hydration, help with feeding or possibly with medication.

We are looking to create a RESERVE LIST OF VOLUNTEERS that we only call upon in an emergency situation, to cover other members of staff who are unable to be at work. Any relevant skills may be helpful.

The following conditions will apply:

  • There will need to be a screening process
  • We will pay for your DBS check
  • You may have to help us with a quick reference check
  • We will provide you with an induction and training, some of which may be online

If you can help us that would be fantastic. Initially we are asking you to fill in the form below. All we are asking for is your name and contact details and any relevant experience or attributes you have which you think might make you particularly suitable.

The current situation has placed huge demands on a number of different workforces, particularly the NHS and care homes. We are living through extraordinary times and we may need your help if you are able and willing to give it.

Thank you
——–
To sign up please click the below link:
https://mailchi.mp/be23bf8a1c52/mycare-volunteer

COVID-19 UPDATE - GUIDANCE FOR VISITORS

Dear Relatives and Friends

You will of course be aware of the current health emergency and the steps that many care
homes have taken to protect the elderly and vulnerable people they look after.

At My Care we have been reducing the number of visitors into our Homes to protect our
residents, but now we need to go further. From now on we will be unable to accept visitors
into our care homes until further notice.

This has been a really difficult decision to make but we are sure that it is the best course of
action that we can take at this moment in time.

What does this mean – it means we are asking relatives and friends to stop their visits to
loved ones, so that we can protect them from the risks of coronavirus transmission.
We understand this will be unsettling and difficult for some families, but it is not a decision
we would be taking but for the current exceptional circumstances. Our priority at the
moment must be to minimise any risk to the health of our residents.

Of course, we recognise that it is vitally important both for you and for our residents that
you are able to stay in touch. We do not want you to lose contact with your loved one, so
we will ensure we keep everyone in touch by arranging video calls, phone calls and emails or
messaging.

If you have any questions for our homes we will try and answer them as quickly as we can.
Please discuss your particular concerns with the relevant Home Management team so that
we can arrange the right kind of communication for you and your loved one.

If a resident is receiving end of life care, we will of course arrange visits to the Care home,
however we will have to ensure you are not displaying any Coronavirus symptoms. We will
have to ask questions about your health before we allow you to visit – we understand this
may be distressing, but we have to do this. Hopefully you can understand this at this time.
All of our relatives have been fantastic so far, and we want to reassure you that we are
doing the very best we can to keep all your loved ones in good spirits, safe and well.

As soon as we have any further updates we will contact you.

March 25 2020.

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