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Dear Relatives and Friends

We can now provide an update in relation to the visiting arrangements within our Care Homes.

As you are aware the Government has now given instructions that visiting can resume to those people who reside within a care facility. This is fantastic news, as we are conscious that this has been a difficult year of worry and distress for many of you, as you have not been able to visit your loved ones in person.

We have of course attempted to facilitate outdoor distanced meetings when weather permitted, and virtual meetings whenever possible, but nothing beats being able to meet and talk face to face. So we are pleased to announce that we will be arranging bookable visits in our homes.

Despite having Government permission to take this step we wish to reassure you that we will take every precaution to maximise safety and minimise risk to residents, staff and yourselves. All visits will be conducted in line with our infection control procedures and our governing body policies and advice.

To maximise the safety of your loved ones during visits and in relation to this the following procedures will be adopted:

• One named person for each Resident will be able to visit on a weekly basis
• Visits are by prior appointment only
• Each visitor must attend 30 minutes prior to their appointment to enable a Lateral Flow test to be processed

Due to the individuality of the layout of our Care Homes and the individual personalities of your loved ones, we are asking that you contact the relevant Care Home for the purpose of gathering information in relation to their specific policies and procedures.

We look forward to welcoming you to our homes very soon and can’t wait to reunite our lovely residents with their loved ones and friends.

We would like to thank you for your understanding and cooperation.

March 24 2021