Dear Relatives and Friends

You will of course be aware of the current health emergency and the steps that many care
homes have taken to protect the elderly and vulnerable people they look after.

At My Care we have been reducing the number of visitors into our Homes to protect our
residents, but now we need to go further. From now on we will be unable to accept visitors
into our care homes until further notice.

This has been a really difficult decision to make but we are sure that it is the best course of
action that we can take at this moment in time.

What does this mean – it means we are asking relatives and friends to stop their visits to
loved ones, so that we can protect them from the risks of coronavirus transmission.
We understand this will be unsettling and difficult for some families, but it is not a decision
we would be taking but for the current exceptional circumstances. Our priority at the
moment must be to minimise any risk to the health of our residents.

Of course, we recognise that it is vitally important both for you and for our residents that
you are able to stay in touch. We do not want you to lose contact with your loved one, so
we will ensure we keep everyone in touch by arranging video calls, phone calls and emails or
messaging.

If you have any questions for our homes we will try and answer them as quickly as we can.
Please discuss your particular concerns with the relevant Home Management team so that
we can arrange the right kind of communication for you and your loved one.

If a resident is receiving end of life care, we will of course arrange visits to the Care home,
however we will have to ensure you are not displaying any Coronavirus symptoms. We will
have to ask questions about your health before we allow you to visit – we understand this
may be distressing, but we have to do this. Hopefully you can understand this at this time.
All of our relatives have been fantastic so far, and we want to reassure you that we are
doing the very best we can to keep all your loved ones in good spirits, safe and well.

As soon as we have any further updates we will contact you.

March 25 2020.